We're here to help! Whether you have questions about our AI content generation platform, need technical support, or want to provide feedback, we'd love to hear from you.
For all inquiries, including:
- Technical support and troubleshooting
- Billing and refund requests
- Account assistance
- Feature requests and feedback
- Partnership opportunities
Email: support@aibabydance.org
Response Time: We aim to respond to all emails within 3 business days. For urgent billing or technical issues, please mark your email as "Urgent" in the subject line.
Our support team operates during:
- Monday - Friday: 9:00 AM - 6:00 PM (UTC+8)
- Weekend: Limited support for urgent issues
Please note that response times may be longer during weekends and holidays.
To help us assist you more quickly, please:
- Check our documentation - Many common questions are answered in our help articles
- Include account details - Provide your registered email address
- Be specific - Describe your issue or question in detail
- Attach screenshots - If applicable, include relevant screenshots
- Provide transaction details - For billing inquiries, include transaction IDs or dates
- Platform access issues
- Content generation problems
- Feature usage guidance
- Browser compatibility
- Performance issues
- Refund requests
- Subscription management
- Payment method updates
- Invoice requests
- Credit balance inquiries
- Login problems
- Password resets
- Email address changes
- Account deletion requests
- Data export requests
- API access inquiries
- Enterprise plans
- Affiliate program
- Media inquiries
For refund requests, please review our Refund Policy before contacting us. Include:
- Your account email
- Transaction ID or purchase date
- Detailed reason for refund request
- Any supporting documentation
We process all refund requests within 3 business days.
We take your privacy seriously. All communications are handled in accordance with our Privacy Policy. We will never share your personal information with third parties without your consent.
AI Baby Dance is an independent platform and is not affiliated with, endorsed by, or sponsored by Google, Replicate, Kling, or any AI model providers.
Thank you for choosing AI Baby Dance. We're committed to providing you with excellent support and the best AI content generation experience!